 Important Daylight Savings Time Notification
**Please read this notice in its entirety. This notice is to inform you, our customer, that updates will be needed on your local computer(s) in order to have accurate calendar information in your MailStreet Hosted Exchange mailbox.
(This notice was originally sent to all technical and billing contacts on February 26th, 2007) **
Dear MailStreet Customer,
Due to the Energy Policy Act of 2005, the United States Congress has changed the dates for Daylight Savings Time (DST) across the United States and Canada. Given this change, we are required to update our operating environment. This communication provides background on this legislation and describes the required changes to your environment.
Impact of Daylight Saving Time Changes in 2007
The U.S. Congress has passed an Act changing the dates for Daylight Saving Time (DST) in 2007. This law goes into effect this year and the change expands DST by four weeks. DST will begin on the second Sunday in March and end on the first Sunday in November (previously DST began on the first Sunday in April and ended on the last Sunday in October).
Who is Affected?
The majority of the United States and Canada is affected by the DST change. Exceptions to this include:
• Arizona (with the exception of the Navajo Nation) and Hawaii and the territories of Puerto Rico, Virgin Islands, Guam.
• Major portions of Saskatchewan and parts of northeastern British Columbia.
DST Change — Effect on Technology and Computing Systems
Any systems, software applications or electronic devices that rely on DST information to properly use or display time will be affected by the US Congress’ DST change. For example, your Windows PC, Outlook calendar, mobile devices (BlackBerry, Treo, and other handhelds), servers (Microsoft Exchange) and similar date-dependent applications are all affected.
Without software updates from your application vendors, appointments and reminders may appear an hour later.
To address this required change, updates must be applied on all of our customers’ computers after MailStreet has completely updated our environment. MailStreet will be finished performing all of the necessary server side updates from Microsoft by Feb. 26th 2007. Good Technologies is releasing their DST server patch on 2/28. We will send an update out once we have evaluated the information from Good.
After evaluating alternatives, MailStreet determined that it was in our customers’ best interest to apply the client-side changes so that MailStreet did not “override” any calendar items. Due to this decision all client side updates that are required on our customers’ computers will have to be done by our customers.
To ensure no issues once DST is adjusted on March 11th, 2007, we ask that you perform all client side updates between February 26th – March 10th 2007. In the event the update is not performed by March 11th, 2007 the clients will notice that any calendar items set up as either a singled occurrence, or reoccurring meeting invite will be off by 2 hours.
Please follow the instructions below when updating your users’ computers:
Respectfully,
MailStreet Technical Support
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Instructions for DST updates – We apologize, but we do not have information for non-Microsoft based systems
including Apple Macintosh and other flavors of Unix/Linux. Please refer to the computer or operating
system manufacturer for details on their approach to the DST issue. We have heard that some users
with Windows 2000 are also having difficutly getting support from Microsoft for this issue.
Unfortunately MailStreet does not have the necessary Microsoft patches for customer running Windows 2000
PCs.
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**Please read this notice in its entirety. This notice is to inform you, our customer, that updates will be needed on your local computer(s) in order to have accurate calendar information in your MailStreet Hosted Exchange mailbox.** IMPORTANT: The updates MUST be applied in the order they appear below.
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UPDATE #1
The Microsoft Windows update.
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You must verify that your PC has been updated with Microsoft’s DST patch. Microsoft’s KB article # is KB931836. You can check wether or not your machine has been patched by going to the “add /remove programs” applet in the “control panel”. You must check the box for “show all updates” and scroll down all the way to the bottom.
The update should be listed as KB931836
If you do not have the patch, you can install it by visiting the following webpage on Microsoft’s site:
http://www.microsoft.com/dst2007
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UPDATE #2
The Microsoft Outlook update.
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ONLY after you have installed the Windows update, you must install the Microsoft Outlook update by visiting the following link:
http://www.microsoft.com/downloads/details.aspx?FamilyID=e343a233-b9c8-4652-9dd8-ae0f1af62568&DisplayLang=en
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If you have a wireless device, please continue reading below, otherwise your machines has been successfully updated.
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The BlackBerry update
(ONLY if you have a BlackBerry device)
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A.- How to tell if a blackberry has the DST patch installed or not:
On the blackberry, on the main screen, scroll to ‘options’.
At the top of the ‘options’ screen, there should be an entry for ‘2007 DST patch’ – click on it.
If the patch was applied, it should say ‘2007 DST patch applied’.
If you don’t see this option, the patch was not installed.
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B.- How to install the DST patch for the blackberry:
On either your PC or your BlackBerry, visit the following link:
http://www.blackberry.com/select/dst2007/?CPID=EMC-dstp&cp=EMC-dstp&MIG=45D2E8253A82549FE10000000A659D4A
If you visit the link using your BlackBerry, you must click the ‘download now’ link and follow any further on-screen instructions.
Once the patch is installed, the blackberry should reset.
If you visit the link using your PC, you must click on the blackberry picture on the right hand side and follow the instructions.
Once the patch is installed, the blackberry should reset.
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The Good Mobile Messaging update
(ONLY if you have a device synchronized through Good Mobile Messaging)
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All server-side updates have been applied to the MailStreet Good Mobile Messaging servers. The update will be pushed down to your device, and you should see a pop-up dialog on your device. When you receive this update, please follow the instructions on-screen
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The Active Sync (Windows Mobile Messaging) update
(ONLY if you have a device synchronized through Active Sync)
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All server-side updates have been applied to the MailStreet Active sync servers. You must visit the folowing Microsoft Link in order to download the Active Sync update for your device.
http://www.microsoft.com/windowsmobile/daylightsaving/daylightdownload.mspx
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For questions or concerns in regard to this update, please contact Customer Support at +1 (866) 433-8787 or by email at support@mailstreet.com.
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