Ten Things to ask When Outsourcing Exchange

1. What is your Support Policy?

Check the fine print. Many Microsoft Exchange Server® providers do not offer available customer support for their services. MailStreet engineers are constantly monitoring network traffic and server usage for possible problems. We get many customers who switch from other ISPs – who were charged for support to setup their mailboxes or were unable to actually reach a live support rep by phone. We pride ourselves on our personalized, professional support. We will do our best to make your transition to Hosted Exchange. If you are having trouble you can reach us via our Toll-Free number, online-chat or email.

2. How do you License Microsoft Exchange Server?

Did you know that it's illegal for companies to host Microsoft Exchange server for commercial purposes unless they have a signed Microsoft ASP License agreement (SPLA)? Be sure that the company you choose is a Microsoft Certified Partner and has this agreement in place before choosing an Exchange provider. With MailStreet, you can rest assured that your Exchange service is fully licensed and compliant.

3. Do you run Microsoft Exchange Server 2007?

For businesses outsourcing their Exchange services, Microsoft Exchange 2007® offers many advantages. In addition to advances in the Microsoft Outlook Web Access® client, Exchange 2007 allows for a "Single URL" access to Outlook, Outlook Web Access and to a Mobile Device such as a Pocket PC® or SmartPhone®. Because Exchange 2007 runs over HTTP, the protocol can now be easily encrypted without a VPN and will also work around firewalls! (note: this feature requires Windows XP and Outlook 2003 or higher).

4. How much is additional storage space?

Outlook users will often have large mailboxes that grow and grow over time. Be sure to ask your hosting provider the full costs for additional disk space. MailStreet offers the lowest storage pricing in the business. Please see our pricing plans to determine which option best suits your needs.

5. What is your Service Guarantee?

Ask your provider what their guarantee is for service uptime. MailStreet will make every effort to provide each customer with 99.9% uptime for the MailStreet Hosted Microsoft Exchange 2007 service. Uptime is calculated on a monthly basis based on the total number of hours in a given month, minus any schedule maintenance divided by the total number of hours in said month.

6. How do you protect your customers against computer viruses?

Did you know that 98% of all computer viruses are transmitted via email? Be sure that your Exchange provider is scanning AND deleting any infected attachments and message bodies. Our Microsoft Exchange servers are all monitored for virus and hacker attacks. Using a variety of specialized network

7. Are there any hidden setup fees? Can I try the service for 30 days?

Make sure that there are no hidden "catches" with your provider. MailStreet offers a no-obligation 30 day money back guarantee of the service as well as NO setup fees for all shared single-domain MailStreet accounts. (Note: the optional wireless services may require an activation fee.)

8. Where do you host your servers? Do you own and operate your own equipment?

When outsourcing your mail and collaboration services, it's crucial that your provider has strong Internet connectivity. When choosing an Exchange provider, make sure they also own and operate their own equipment and aren't "Reselling" someone else's service. Many advertised Exchange Hosting services are actually reselling another company's services and may not be able to provide you the full support you need.

9. How do you backup your Exchange Server Data?

Our engineers have a comprehensive disaster recovery plan including nightly backups to a Network NAS device, then copied to magnetic tapes stored remotely. We keep 14 days of backups and 15 days of deleted items. This approach provides the ultimate in security and peace of mind for all MailStreet clients.

10. Are your customers happy?

The numbers speak for themselves. MailStreet has an exceptional 92% customer satisfaction.

If you would like more information about MailStreet, the premier hosted Microsoft Exchange Service, call us at 1-866-461-0851.

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• Technology as a Utility

  Technology as a Utility

  Many hosted email communications providers have business models that rely on growth specifically meeting a certain threshold of user accounts. MailStreet benefits from being a part of a larger hosted communications organization that also includes Apptix. As a result, MailStreet can meet the needs of a wide range of customers. Additionally, our technical architecture was designed from the ground up for growth.

• Experience & Service

  Experience & Service

  A pioneer in providing a complete hosted Microsoft Exchange outsourcing solution, MailStreet has been providing Exchange services since 2001. With a friendly staff of Microsoft Certified Professionals, our support team takes pride in our personalized support. We will do our best to make your transition to our hosted Exchange service a smooth one. If you are having trouble or have any questions, you can reach us via our toll-free support number, online chat, or email.

• Reliability & Performance

  Reliability & Performance

  Email is perhaps the most important information technology resource utilized by business today. In today's environment, rich with viruses, worms, and malicious attacks, maintaining reliable messaging services is a daunting challenge for any organization. It's perhaps for this reason alone that so many organizations have chosen MailStreet. From the redundancy built into our hardware architecture to nightly backups and documented disaster recovery policies and Service Level Agreements (SLA), maintaining a reliable messaging service is our core competency.
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  Security and Privacy

  Security and privacy are key concerns for any business. MailStreet employs a combination of physical, software-based, and procedural-based security policies to safeguard our network and our customers' data. These policies include everything from 24-hour monitoring in our data center, anti-virus, and intrusion detection software to documented internal policies and procedures used by our support staff.
  

• 10 things to ask when outsourcing Exchange
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